Effective Date: January 1, 2025
Welcome to AquaStreet.pk. We are dedicated to providing genuine aquarium accessories and an exceptional shopping experience. Please read our Return & Exchange Policy carefully before making a purchase.
AquaStreet operates under a strict no-return policy. Once an order has been delivered, it cannot be returned under any circumstances. Aquarium accessories are sensitive in nature and require specific handling conditions, which makes returns impractical. We strongly encourage all customers to review product descriptions, specifications, and images carefully before placing an order.
While returns are not accepted, we understand that issues can occasionally occur during packing or transit. If you receive a product that is damaged, broken, faulty, or significantly different from what you ordered, you may report the issue for review. Our team will assess the situation thoroughly and determine the appropriate resolution based on the evidence provided and our company guidelines.
All issues must be reported within 24 hours of delivery. After this window, we may not be able to assist, as delays make verification difficult and claims cannot be processed fairly.
To help us review your case quickly and fairly, please follow these steps:
Our support team will review the information provided and respond as soon as possible. Each case is assessed individually.
At AquaStreet, customer satisfaction matters to us. While we do not accept returns, we handle every reported concern professionally, transparently, and with fairness. We aim to ensure the best possible outcome for our customers within our policy guidelines.
Thank you for choosing AquaStreet.pk. Your trust drives us to keep improving.
📧 Email: aquastreetpk@gmail.com 📱 WhatsApp / Call: +92 327 7816502